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Cancellation Policy

At Jacqueline Hogan Counselling we have a 24 hour cancellation policy. If you miss your appointment, or cancel with less than 24 hours notice, you will be charged the full price of your appointment.

Please read this cancellation policy carefully before you book your session.  At Jacqueline Hogan Counselling, we highly value our time and yours.  Please make sure you understand this policy and that you are comfortable with it before booking your session.

Every client will receive a SMS and/or email confirmation at the time of booking that includes the date and time of the session.

A reminder SMS and/or email with the date and time of the session will be sent to you 24 hours prior to your session.

In accordance with recommendations by the Australian Psychological Society (APS), fees for cancellation of appointments are as follows:

0 – 24 hours notice: 100% of fee required

Therefore if cancellations or changes to your appointment are made with less than 24 hours notice, you are responsible to pay the full consultation cost.

To advise Jacqueline Hogan Counselling of any cancellations please call 0490 458 522.

Cancellations impact both on the counsellor and other clients who could use that time, not to mention additional administration.

To keep our practice efficient and affordable, we thank you in advance for your cooperation and understanding.