Appointment & Cancellation Policy
Please read this policy carefully before booking your initial appointment.
At Jacqueline Hogan Couples Counselling, we value our time and yours. Your appointment times are reserved exclusively for you, and by making a booking with Jacqui, you agree to the following:
Rescheduling and Cancellation Fees
In accordance with recommendations by the Australian Psychological Society (APS), fees for cancellation and rescheduling of appointments are as follows:
Rescheduling or Cancellations requested with more than 48 hours notice are possible with no charge to you.
Rescheduling or Cancellations 24-48 hours prior to your appointment – A 50% consultation fee may be charged or retained.
Late cancellations (with less than 24 hours notice) – A 100% consultation fee may be charged or retained.
No-shows & missing your appointment – A 100% consultation fee may be charged or retained.
We understand that genuine emergencies and unexpected situations can arise and will consider individual circumstances where appropriate.
Contact Jacqui to Cancel or Reschedule
If your circumstances have changed and you no longer need an appointment, call Jacqui as soon as possible on 0490 458 522 to cancel your appointment. Doing so frees up valuable time for another couple.
Appointment Reminders
Jacqui uses Square Appointments to manage your appointments.
You will receive an SMS and email confirmation at the time of booking that includes the date and time of your appointment.
An email reminder notification is sent to you 48 hours prior to your appointment time, and an SMS reminder notification is sent 24 hours prior to your appointment time.
Payment Timing
Payment for your initial appointment(s) is normally taken at the time of your appointment.
Where prepayment is required due to a prior late cancellation or missed appointment, payment must be made in advance to confirm and hold the appointment time.
Appointment Keeping Tips
- Need to cancel or reschedule? Simply call Jacqui on 0490 458 522.
- Add the appointment into both of your personal calendars.
Remember, late cancellations and no-shows impact both Jacqui and other couples who could use that time, not to mention additional administration time and effort.
To keep our practice efficient and affordable, we thank you in advance for your cooperation and understanding.